Returns & Refunds policy

At Delta Matrix, we strive to provide exceptional services to our clients in public relation management, social media and digital advertising, as well as software and website development. However, we understand that circumstances may arise where a refund is necessary. We aim to make our refund process as transparent and straightforward as possible. Please review the following refund policy:

1. Refund Eligibility:

   • Refunds are only applicable to services that have not been provided or completed by Delta Matrix.

   • Refunds are not applicable to any completed services or projects.

   • Eligibility for refunds will be determined on a case-by-case basis.

2. Cancellation Policy:

   • Clients may request a cancellation of services at any time before the commencement of the service.

   • Once services have commenced or completed, refunds will not be issued.

3. Refund Process:

   • To request a refund, clients must submit a written request to Delta Matrix via email at thedeltamatrix@gmail.com.

   • The refund request must include the reason for the refund and any relevant supporting documentation.

   • Delta Matrix will review the refund request within [X business days] and notify the client of the decision.

4. Refund Options:

   • Approved refunds will be processed using the original method of payment.

   • Refunds may take up to 7 business days to reflect in the client's account, depending on the payment method and financial institution.

5. Exceptions:

   • Delta Matrix reserves the right to refuse refunds in cases where services have been provided as per the terms of the agreement.

   • Refunds will not be issued for any third-party expenses incurred on behalf of the client.

6. Contact Information:

   • For any questions or concerns regarding our refund policy, please contact Delta Matrix at thedeltamatrix@gmail.com or visit our website at www.DeltaMatrix.in.

7. Policy Updates:

   • Delta Matrix reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be posted on our website.

By engaging with Delta Matrix and using our services, clients agree to abide by the terms and conditions outlined in this refund policy.

Last Updated: [28/04/2024]

Thank you for choosing Delta Matrix for your business needs. We are committed to delivering excellence in all our services.